General Terms & Conditions

Included in the price:



The amount for the excess or deductible will vary depending on the category of the vehicle. In the case that the client does not wish to contract the collision damage waiver insurance (CDW) to cancell the excess, he/she must leave a deposit to cover for possible damages not covered by the insurance. The amounts varry according to the car category:



This coverage does not include damages caused to the tyres, wheels, glass, and car mirrors. In order to insure these items, the client can purchase a different insurance (SCDW). The price of this insurance is explained a little later. 


This deposit will be charged on the clients credit card upon pickup. If the customer returns the vehicle in the same condition in which it was collected, we will proceed to the return the deposit. Damages caused to the vehicle that are not covered by the insurance will be charged against the deposit.


In case of any accidents or damages to the vehicle, the customer is required to fill out an accident report and deliver it to our office. Also, if the vehicle is stolen, the customer is required to report to the police and submit the complaint in our office.


Any accidents or damages to the vehicle not notified shall be construed as negligence by the customer and this may incur to additional charges.


Rent a car Arash SL is not responsible for the fees charged by your bank upon the return of the deposit to your credit card.


The concerted third party insurance covers the renter and authorized drivers against liability by amount of seventy million euros (70.000.000.- €).


Not included in the price and considered extras:

The CDW insurance to cancell the excess:


For you complete tranquility, the SCDW insurance which covers damages to tyres, wheels, glass, and mirrors. This insurance acts as a complement for the CDW insurance:


Additional Drivers: € 4 / day. Maximum of € 40 per driver per hire period


Insurance "Young driver" for drivers between 21-25 years old: €8/day

In these cases there is no possibility to cancel the Excess, and hiring is only allowed for groups A, B, C, C1, CC


Insurance "Senior driver" for drivers over 75 years old: €8/day

In these cases there is no possibility to cancel the excess.


Any accessory GPS, child seats, etc .. Prices are available to the customer at the time of booking on our website.


Not covered by insurance:

It is the resposibility of the renter the following cases of loss or damage:


Credit cards

VISA, Mastercard, and AMEX are accepted. Both the excess and the return of the excess deposit should always be done with credit cards. Only In the event that the renter chooses the CDW and SCDW options, payment by debit card will be allowed.



24 hours, 365 days a year.


Fuel policy

We can offer the vehicle with a full tank of fuel, for which we will charge in advance a deposit as seen on the table below. This deposit will be returned to the client, once the car is returned with a full tank.


As an alternative, we can deliver the car with minimum a 1/4 tank of fuel, and the client can return it the same way, without having to leave a deposit.


In either case, if the customer returns the car with less fuel than agreed, the client needs to pay for the missing fuel plus a 20€ service fee.


GROUP: A =80€

GROUP: C+CC+J =85€

GROUP: D+E+K =90€

GROUP: G+H =95€

GROUP: L =100€

Rates may change, depending on the increases and / or decreases in fuel prices. 


Traffic Fines

Rent a car Arash SL charges an administrative fee of 25 Euros (VAT included) to the client when we receive a traffic ticket. Rent a car Arash is obliged by law to provide information of the rente to the authorities in case of a traffic fine.

This fee does not include the payment of the traffic fine; The customer must pay the authorities directly.


Abandonment of the vehicle

Clients abandoning vehicles elsewhere than the agreed in the lease shall be liable for costs incurred for breach of contract. Moreover, apart from the daily rental fee, a daily charge of 30.25 Euros (VAT included) penalty will apply.




Standard or extreme cleaning

The rental price includes a standard cleaning of the vehicle, however, if the vehicle is returned extremely dirty or with strong tobbaco smell, Rent a car Arash SL will be forced to charge up to €95 for special cleaning.


Cancellation policy

Cancellations without penalty must be made with a minimum of 96 hours respect to the start of rent which shall be considered at 08.00 am on the first day. Otherwise the following shall apply:

- Between 96 and 72 h be paid 25% of the total agreed price.

- Between 72 h and 48 h, 50% will be paid the agreed price.

- Between 48 and 24 hours will be paid 75% of the total agreed price.

- Less than 24 hours shall be paid 100% of the total agreed price.


Late return of the vehicle

If the vehicle is returned later than the date agreed in the lease, the insurance will be invalidated, and the customer will be responsible for payment of € 30.25 per day (VAT included). In addition to this payment, the customer will also be responsible for paying the daily rental rate.


Pick up at the airport

Delivery service at the airport is free. The customer will pay the parking fee at Palma airport at the time of collection. The amount of the ticket should not exceed € 5, and if it does the client can claim the amount exceeded except in deliveries between 22:00 to 8:00, when it can reach up to € 20. 


Car return at the airport

Rent a car Arash will pay the parking fee when the customer returns the vehicle at the termination of his contract. For car returns between 22:00 and 08:00 there is a "airport late night" fee of 20€. 


Car return in a different place than the delivery place?

You should indicate this when booking, as long as it is included in the ares that we operate. For rentals of less then 4 days with delivery in one place and return in another place, the client has to pay a fee of 35€. For rentals of 4 days or more this service is for free.

IMPORTANT! We do not deliver or collect cars inside the ACIRE areas in Palma!

For technical reasons this price will not be showed and the amount will be added manually. In this case the client will be advised by email.


Delivery charges for bookings of less then 3 days

For bookings of less than 3 days with delivery at the airport, the client will be charged a  "airport service" of 20€. For rentals of 3 days or more this service is for free.

For bookings of less than 4 days with delivery outside our office in Portals Nous, the client will be charged a  "delivery service" of 20€. For rentals of 4 days or more this service is for free.