VIP terms and conditions

Included in the price:


This coverage does not include damages caused to the tyres, wheels, glass, and car mirrors. In order to insure these items, the client can purchase a different insurance (VIP SCDW). The price of this insurance is explained a little later. 


The concerted third party insurance covers the renter and authorized drivers against liability by amount of seventy million euros (70.000.000.- €).


Only the person(s) included into the insurance and listed on the contract are allowed to drive the vehicle.


The VIP rate will be applied on bookings of 3 days or more. For bookings of 1 -2 days, the daily rate is 5€ higher as the usual price.


Insurance "Young driver" for drivers between 21-25 years old:


Insurance "Senior driver" for drivers over 75 years old:



Not included in the price and considered extras:

For you complete tranquility, the VIP SCDW insurance which covers damages to tyres, wheels, glass, and mirrors.

This insurance acts as a complement to the VIP rate:

To add the VIP SCDW, please leave a note into the "Observation" field before you finish the booking or send the request by email.


Additional Drivers: € 4 / day. Maximum of € 40 per driver per hire period


Any accessory GPS, child seats, etc .. Prices are available to the customer at the time of booking on our website.


Not covered by insurance:

It is the resposibility of the customer the following cases of loss or damage:



In case of accident or theft

In case of any accidents or damages to the vehicle, the customer is required to fill out an accident report and deliver it to our office. Also, if the vehicle is stolen, the customer is required to report to the police and submit the complaint in our office.


Any accidents or damages to the vehicle not notified shall be construed as negligence by the customer and this may incur to additional charges.




24 hours, 365 days a year.


The vehicle will only be changed because of technical defect, and only when it’s not possible to repair it within reasonable time and always under the supervision of the Arash Rent a car SL technical staff.


If the vehicle has a spare tire, it is the responsibility of the customer to change  tire in the event of a puncture. If an employee of Rent a car Arash SL is sent to carry out a tire change, this will be charged with 35 €.  


The customer will not have a right to a free subsutitution car, in case of accident caused by the client or technical fault due to misuse or negligence. Also he/she will not have the right to  be reimbursed any amount for the aforementioned concept.


The customer will not be refunded for any repairs or any kind of expenses paid for the vehicle or repair without prior authorization of Arash Rent a car SL.  



Credit cards

VISA, Mastercard, and American Express are accepted. Both, the excess and the return of the excess deposit, should always be done with credit cards. Only in the event that the customer chooses the CDW or SCDW options, payment by debit card will be allowed.



Authorization to charge amounts with credit / debit card

By communicating the data of the credit or debit card at the time of the formalization of the reservation or contract, the customer authorizes Rent a car Arash SL to charge this card with the price of the rent , the excess, and any other cost and liability collected under these conditions are accrued in connection with the rental agreement.


Once the client has confirmed the reservation, Arash Rent a car SL will be able to charge the credit or debit card with the entire foreseeable rental price, including the extras requested.


By confirming the reservation, the customer accepts explicitly the rental conditions available on this website, without the need to sign the rental contract that remains inside the vehicle for pick-ups at the airport.


The reservation of the vehicle or the rental contract will be rendered ineffective in the event that it’s not possible to charge the card.



Cancellation policy

Cancellations without penalty must be made with a minimum of 96 hours respect to the start of rent which shall be considered at 08.00 am on the first day.


Otherwise the following shall apply:

- Between 96 and 72 h be paid 25% of the total agreed price.

- Between 72 h and 48 h, 50% will be paid the agreed price.

- Between 48 and 24 hours will be paid 75% of the total agreed price.

- Less than 24 hours shall be paid 100% of the total agreed price.






No smoking!

It’s not allowed to smoke inside our vehicles. Non-observance of this regulation can be a special cleaning, provided the customer with up to €95 and an additional cost of € 30 per day that the vehicle was stopped to clean the complete interior, due to strong tobacco smell.



Fuel policy

The car will be supplied with a ¼ of the fuel, and the client must return the car the same way. In case the car is returned with less fuel, the client will be charged €20 besides the difference in fuel, for feuling costs.

If you return the car with more fuel as delivered, there will be no refunds of any kind.



Traffic Fines

The customer will be held totally and absolutely responsible for any fines, sanctions, or any other measures which are applied to the hired vehicle because of improper use and will be subjected to the tribunals of Palma de Mallorca.


Rent a car Arash is obliged by law to provide informations of the renter to the authorities in case of a traffic fine and charges an administrative fee of 25 Euros (VAT included) to the customer when we receive a traffic ticket. 


This fee does not include the payment of the traffic fine. The customer will receive the fine by mail and must pay the authorities directly.



Pick up at the airport

For bookings of less then 3 days with delivery at the airport, the customer has to pay the "delivery service" of 20€. For rentals of 3 days or more this service is for free.


The customer will pay the parking fee at Palma airport at the time of collection. The amount of the ticket should not exceed € 5, and if it does the client can claim the amount exceeded except in deliveries between 22:00 to 8:00, when it can reach up to € 20. 



Delivery charges for Bookings of less than 4 days

For bookings of less than 4 days with delivery outside Portals Nous, the client has to pay the "delivery service" of 20€. For rentals of 4 days or more this service is for free.



Car return at the airport

Arash Rent a car SL will pay the parking fee when the customer returns the vehicle at the termination of his contract. For car returns between 22:00 and 08:00 there is an "airport late night" fee of 20€.



Car return in a different place than the delivery place?

You should indicate this when booking, as long as it is included in the areas that we operate. For rentals of less than 4 days with delivery in one place and return in another place, the customer has to pay an extra of 35€. For rentals of 4 days or more this service is for free.


IMPORTANT! We don’t deliver or collect cars inside the ACIRE areas in Palma!


For technical reasons this extra can’t be showed on the total amount of your booking. It will be added manually by our staff and the customer will be advised by email.



Early car return 

The early return of the vehicle will not be cause for early refund. The days left on the contract will be added as credit to your account and a discount applied on your next booking.



Late return of the vehicle

If the vehicle is returned later than the date agreed in the contract, the insurance will be invalidated, and the customer will be responsible for payment of € 30.25 per day (VAT included). In addition to this payment, the customer will also be responsible for paying the daily rental rate.



Abandonment of the vehicle

Clients abandoning vehicles elsewhere than the agreed in the lease shall be liable for costs incurred for breach of contract. Moreover, apart from the daily rental fee, a daily charge of € 30.25 (VAT included) penalty will apply.



Standard or extreme cleaning

The rental price includes a standard cleaning of the vehicle, however, if the vehicle is returned extremely dirty or with strong tobacco smell, Arash Rent a car SL will be forced to charge up to €95 for special cleaning and an additional cost of € 30 per day that the vehicle was stopped, due to strong tobacco smell.