General terms and conditions

Included in the price:


The amount for the excess or deductible will vary depending on the category of the vehicle. In the case that the customer does not wish to contract the collision damage waiver insurance (CDW) to cancel the excess, he/she must leave a deposit to cover possible damages not covered by the insurance. The amounts varry according to the car category:





This deposit will be charged on the clients credit card upon pickup. If the customer returns the vehicle in the same condition in which it was collected, we will proceed to the return the deposit. Damages caused to the vehicle that are not covered by the insurance will be charged against the deposit.


Arash Rent a car SL is not responsible for the fees charged by your bank upon the return of the deposit to your credit card.


The concerted third party insurance covers the renter and authorized drivers against liability by amount of seventy million euros (70.000.000.- €).


Only the person(s) included into the insurance and listed on the contract are allowed to drive the vehicle.


Insurance "Young driver" for drivers between 21-24 years old: €12/day


Insurance "Senior driver" for drivers over 75 years old: €12-16/day



Not included in the price and considered extras:

The CDW insurance to cancel the excess:




For you complete tranquility, we offer the SCDW insurance which covers all types of damages (except the damages listed below)



Not covered by insurance:

It is the resposibility of the customer the following cases of loss or damage:



Breakdowns, accidents, and Road side assistance

In the event of a breakdown, the client will have the right to a replacement vehicle as long as its repair is not possible in a reasonable time and under the supervision of the technical staff of Arash rent a car.  In the event that a replacement is not possible, the customer has the right to a refund of the amount of the days not consumed.


The client will have no right to any refunds of any expenses or repairs made to the vehicle, without a prior authorization of Arash rent a car.


In the event of an accident or damage to the vehicle, it is mandatory for the client to fill in the accident / damage report and deliver it to our office. Likewise, in the event of the theft of the vehicle, the client is obliged to report it to the Police and deliver the report to our office. Any accident or damage to the vehicle that is not notified will be interpreted as negligence on the part of the client and this may incur to additional expenses for the client.


In the event of an accident, the customer is not automatically entitled to a free replacement vehicle, and this will depend on the circumstances of each case. If the client is the cause of the said accident, he will have to pay a new rental contract for replacement vehicle. However, the client will be entitled to a free substitution vehicle if the client has contracted the Road Assistance insurance.


The client will not be entitled to a subsitution car under any circumstances, if this is  due to the client′s misuse or negligence. Neither will any amount be reimbursed for the aforementioned concept.


Our vehicles are equiped with a spare tyre or an anti-puncture kit. If the client has not contracted roadside assistance, it is the clients resposibility to change or repair the tyre in the event of a puncture or damage.


Without the roadside assistance insurance, any assitance or intervention by the Arash rent a car technical staff or associated companies will be charged to the client.


The cost of the interventions of the technical staff of Arash rent a car is calculated from the departure from our office to the place of assistance and back, being €50 the minumum cost, and €50/hour after the first hour.


The towing costs can vary from €150 - €500 depending on the distance, time, and location of the intervention.



Additional Drivers: € 4 / day. Maximum of € 40 per driver per hire period


Any accessory GPS, child seats, etc .. Prices are available to the customer at the time of booking on our website.



Credit cards

VISA, Mastercard, and American Express are accepted. Both, the excess and the return of the excess deposit, should always be done with credit cards. 



Authorization to charge amounts with credit card

By communicating the data of the credit or debit card at the time of the formalization of the reservation or contract, the customer authorizes Rent a car Arash SL to charge this card with the price of the rent , the excess, and any other cost and liability collected under these conditions are accrued in connection with the rental agreement.


Once the client has confirmed the reservation, Arash Rent a car SL will be able to charge the credit or debit card with the entire foreseeable rental price, including the extras requested.


By confirming the reservation, the customer accepts explicitly the rental conditions available on this website, without the need to sign the rental contract that remains inside the vehicle for pick-ups at the airport.


The reservation of the vehicle or the rental contract will be rendered ineffective in the event that it’s not possible to charge the card.



Cancellation policy

Cancellations without penalty must be made with a minimum of 96 hours respect to the start of rent which shall be considered at 08.00 am on the first day.


Otherwise the following shall apply:

- Between 96 and 72 h be paid 25% of the total agreed price.

- Between 72 h and 48 h, 50% will be paid the agreed price.

- Between 48 and 24 hours will be paid 75% of the total agreed price.

- Less than 24 hours shall be paid 100% of the total agreed price.






No smoking!

It’s not allowed to smoke inside our vehicles. Non-observance of this regulation can be a special cleaning, provided the customer with up to €95 and an additional cost of € 30 per day that the vehicle was stopped to clean the complete interior, due to strong tobacco smell.



Fuel policy

If specifically requested by the cliente, we can offer the vehicle with a full tank of fuel, for which we will charge in advance a deposit as seen on the table below. This deposit will be returned to the customer, once the car is returned with a full tank. 


As an alternative and by defect, we can deliver the car with minimum a 1/4 tank of fuel, and the client can return it the same way, without having to leave a deposit.


In either case, if the customer returns the car with less fuel than agreed, he/she needs to pay for the missing fuel plus a 20€ service fee. 


GROUP: A = 80€

GROUP: C + CC + J = 85€

GROUP: D + E + F + K = 100€

GROUP: G + H + M = 120€

GROUP: L = 140€


Rates may change, depending on the increases and / or decreases in fuel prices. 



Traffic Fines

The customer will be held totally and absolutely responsible for any fines, sanctions, or any other measures which are applied to the hired vehicle because of improper use and will be subjected to the tribunals of Palma de Mallorca.


Rent a car Arash is obliged by law to provide informations of the renter to the authorities in case of a traffic fine and charges an administrative fee of 25 Euros (VAT included) to the customer when we receive a traffic ticket. 


This fee does not include the payment of the traffic fine. The customer will receive the fine by mail and must pay the authorities directly.



Pick up at the airport

For bookings of less then 3 days with delivery at the airport, the customer has to pay the "delivery service" of 20€. For rentals of 3 days or more this service is for free.


The customer will pay the parking fee at Palma airport at the time of collection. The amount of the ticket should not exceed € 5, and if it does the client can claim the amount exceeded except in deliveries between 22:00 to 8:00, when it can reach up to € 24. 



Delivery charges for Bookings of less than 4 days

For bookings of less than 4 days with delivery outside our office in Portals Nous, the client has to pay the "delivery service" of 20€. For rentals of 4 days or more this service is for free.



Car return at the airport

Arash Rent a car SL will pay the parking fee when the customer returns the vehicle at the termination of his contract. For car returns between 22:00 and 08:00 there is an "airport late night" fee of 20€.



Car return in a different place than the delivery place?

You should indicate this when booking, as long as it is included in the areas that we operate. For rentals of less than 4 days with delivery in one place and return in another place, the customer has to pay an extra of 35€. For rentals of 4 days or more this service is for free.


IMPORTANT! We don’t deliver or collect cars inside the ACIRE areas in Palma!


For technical reasons this extra can’t be showed on the total amount of your booking. It will be added manually by our staff and the customer will be advised by email.



Early car return 

The early return of the vehicle will not be cause for early refund



Late return of the vehicle

If the vehicle is returned later than the date agreed in the contract, the insurance will be invalidated, and the customer will be responsible for payment of € 30.25 per day (VAT included). In addition to this payment, the customer will also be responsible for paying the daily rental rate.



Abandonment of the vehicle

Clients abandoning vehicles elsewhere than the agreed in the lease shall be liable for costs incurred for breach of contract. Moreover, apart from the daily rental fee, a daily charge of € 30.25 (VAT included) penalty will apply.



Standard or extreme cleaning

The rental price includes a standard cleaning of the vehicle, however, if the vehicle is returned extremely dirty or with strong tobacco smell, Arash Rent a car SL will be forced to charge up to €95 for special cleaning and an additional cost of € 30 per day that the vehicle was stopped, due to strong tobacco smell.





Neither party will be liable in the event of non-compliance with its obligations due to any situation of Force Majeure. It will be considered "Force Majeure" - as defined by the applicable regulations - any unforeseeable event or in any case unavoidable, unrelated to the party that suffers the case of Force Majeure, which makes it impossible for said party to fulfill its obligations. 


So in case of: 


- a reservation with prepayment: The transaction will be cancelled, and the rental office will refund the amount of the prepaid reservation. The rental office will have no additional obligations regarding this reservation. 


- a reservation without prepayment: The reservation will be canceled, a "No-show" charge will not be applied and the rental office will have no additional obligations regarding this reservation. 



RENT A CAR ARASH SL reserves the right to interrupt access to the Portal, as well as the provision of any or all of the Services provided through it at any time and without prior notice, either for technical reasons, security , control, maintenance, due to power failures or for any other reason. 


RENT A CAR ARASH SL will not be responsible in the event of interruptions of the Services, delays, errors, malfunctions and, in general, other inconveniences that have their origin in causes beyond the control of RENT A CAR ARASH SL, and/or due to a malicious or negligent action of the user and/or due to causes of Force Majeure. Without prejudice to the provisions of article 1105 of the Civil Code, the concept of Force Majeure will also include all those events that occur outside the control of RENT A CAR ARASH SL, such as: failure of third parties, operators or services, government acts, lack of access to third-party networks, acts or omissions of Public Authorities, those others produced as a result of natural phenomena, blackouts, etc. and the attack of hackers or specialized third parties to the security or integrity of the computer system, provided that RENT A CAR ARASH SL has adopted all existing security measures in accordance with the state of the art. In any case, whatever its cause, RENT A CAR ARASH SL will not assume any responsibility for direct or indirect damages, consequential damages and/or lost profits. 


RENT A CAR ARASH SL does not guarantee or assume any type of responsibility for damages suffered by access to third-party Services through connections, links or links of the linked sites. The function of the links that appear in RENT A CAR ARASH SL is exclusively to inform the user about the existence of other sources of information on the Internet, where you can expand the Services offered by the Portal. RENT A CAR ARASH SL will not be in any case responsible for the results obtained through said links or for the consequences derived from access by users to them. These third-party Services are provided by them, so RENT A CAR ARASH SL cannot control and does not control the legality of the Services or their quality. Consequently, the user must exercise extreme caution in the evaluation and use of the information and services existing in the contents of third parties. 


Similarly, RENT A CAR ARASH SL excludes any liability for damages of any kind that may be due to the presence of viruses or the presence of other harmful elements in the content that may cause alterations in computer systems as well as in the documents or systems stored in them. Request to exercise rights of access, rectification and cancellation